Showing posts with label businesses. Show all posts
Showing posts with label businesses. Show all posts

June 28, 2014

MAKE SURE YOUR INTERNET SERVICE IS RUNNING AT THE PROMISED SPEEDS

Rogers certified Internet speeds
Internet service isn’t cheap. How do you know if you’re getting the speeds you’re promised (and paying for)? You can’t tell unless you monitor regularly. You then have a baseline for comparison.
Your Own Tests
You can run your own tests with Ookla SpeedTest from your browser or as an app on your mobile device. For better results
  • measure via a wired Internet connection (Plan B: use a wireless device close to your WiFi source)
  • disconnect all other devices accessing the Internet (Plan B: accept lower results)
Note: The speed over WiFi is lower, fluctuates and varies by room. One reason to get a faster plan is to accommodate these drops. (Related: How to get your wireless Internet working)

If the results are far from what you expect, call your provider to find out what’s wrong.
Detailed Monitoring
Rogers is the only Internet provider in Canada with certified speeds. We’re part of the independent monitoring via SamKnows. Our service is monitored 24/7 and we can see the detailed reports ourselves. That’s how we find out and verify problems.

Speed Today

Our Rogers Ultimate unlimited plan promises 150 Mbps downloads and 10 Mbps uploads. We routinely get faster downloads (about 190 Mbps) and slightly faster uploads (about 11 Mbps). Since our service is reliable and stable, we don’t routinely check the performance.

Our speed today is much lower than usual — about 100 Mbps (blue line in graph below) instead of 150 (the red line). That’s too big difference to ignore.
speed today

Speed This Month

This month, our service started deteriorating on the 10th. That’s when the blue line dropped below the red line below. We noticed but didn’t notice because our service was still fast. That’s another reason to get a faster plan.
speed this month
Anomalies happen and are usually fixed quickly. I called Rogers. They said our Internet signal strength has dropped to marginal levels. They’re sending a technician tomorrow.

Speed This Year

Overall, Rogers is excellent at delivering consistent fast speeds. This graph of speed year-to-date shows this. The last slowdown was minor, months ago and quickly fixed. At that time, there was apparently a problem affecting the neighborhood, perhaps caused by the polar vortex.speed this year

Lessons

Just because speeds are independently certified doesn’t mean you’re getting them or will keep getting them.

Without monitoring, we might not have called Rogers. It’s easy to think that slowdowns are caused by other users, including family members. If we checked the monitoring more regularly, we would have had a fix earlier.

Links

PS We upgraded our unlimited plan from 150/10 plan to 250/20. Is Hybrid Fibre better? I’ll share details once our service is fully functional.

August 10, 2013

HANDCUFFED: COMPARING MOBILE PHONES AND LIFE INSURANCE

HandcuffedWhen you get a mobile phone in Canada, you typically get a subsidized phone and a 36 month contract with nasty penalties for early cancellation. The rules changed (Toronto Star) in June. Now Canadians get the world standard of 24 months. The new plans generally offer unlimited nationwide calling. That I’d like since Bell only give me 250 local weekday minutes.

Don’t count on saving money, though.

Rogers, Bell and Telus (sometimes called Robellus) control about 90% of the market. The cheaper options — Mobilicity, Public Mobile and Wind Mobile — are all for sale (CBC). They don't offer the same coverage zones or high speed LTE. Those omissions may matter depending on where and how you use your phone.

On The Horizon

There’s speculation that Verizon may enter Canada to buy Wind, Mobilicity and 700 MHz spectrum. Robellus thinks that’s bad but Canadians and the government disagree.

Since Verizon is a premium carrier, rates may not drop. However, there would be more choice and perhaps more competition. Maybe roaming rates would improve. Right now, Bell charges me $1.45/minute ($14.50 for 10 minutes) and $6/MB ($600 for 100 MB) in the US.
image
In contrast, Verizon offers US customers visiting Canada 1,000 minutes for $15 and 100 MB for $25. Pay-as-you-go costs $0.89/minute and $2.05/MB — still much cheaper.
image

Life Insurance

Canada used to have major foreign insurers such as Met Life (where I worked) and ING (NN Financial). Both left to pursue higher returns elsewhere. While here, they operated much life the domestic companies.

What's going on? Thank Canadian laws, regulation and competition. Since shareholders demand high returns, why would Verizon cut rates drastically in Canada?

Contracts

When you have a mobile phone contract, you can't easily take advantage of new offers. You're stuck until the end of your term because of penalties. Wind is considered consumer-friendly and the Windtab is a way to get a monthly subsidy to offset the price of your phone. The length got reduced to 24 months, unless you entered the arrangement when the period was 36 months. Don’t expect other carriers to offer you better terms either.

Life insurance is similar. As plans change, you're stuck. You rarely get the upgrades unless you buy a new plan. Plus, this process requires underwriting that could require body fluids. Since you're older, you'll likely pay higher premiums even if the rates have decreased. You'll want to think carefully before making changes.

Victors

When offered a choice, Canadians often prefer US companies: Walmart over Zellers (which Target bought), Home Depot or Lowes over Rona, Apple over Blackberry. There are always winners and losers. Let consumers win.

But Insurance

Life insurance is quite different. There haven't been major new entrants in ages. Also, you tend to buy through an advisor rather than directly.

If you don't like mobile phone contracts, you won't like life insurance contracts any better. You won't find sites that do thorough comparisons for complex products like universal life and whole life. There are basic comparisons for term life but the focus is on price, which is a simplistic measure. As with mobile plans too.

There are also similarities between the contracts for mobile phones and life insurance. Try reading them and see if you understand them.

Links

Podcast 232


direct download | Internet Archive page | iTunes

PS What do you think of Verizon?

May 5, 2012

THREE POWERFUL PROTECTORS AGAINST CORPORATE MISCONDUCT

ProtectionWe don’t live in a perfect world. On any given day, you’ll find reports of businesses behaving in ways that are less than noble. We have reasons to be cynical. We can’t rely on superheroes to save us. Litigation is risky, expensive and slow. We aren’t powerless though.

We're protected against corporate misconduct by the combination of
  1. Regulation
  2. Competition
  3. Publication
This trio isn't perfect but can be effective. We’ll use financial services as an example

Regulation

The regulators focus on keeping financial institutions solvent. They set rules and specify minimum capital requirements. When capital gets set aside, it's typically invested in conservative investments for security. There are likely restrictions on the types of investments permitted, which means lower (but safer) returns. Tying up capital is not attractive for investors but protects buyers.

Canada escaped the financial meltdown and the regulations were certainly a reason.

Competition

In the world of gadgets, market share is an important consideration. When there’s a clear market leader like the iPad, it’s tough for competitors to charge more (or even the same price). Lowering prices also increases the size of the market.

In financial services, profits seem more important. When I was designing insurance products, there was always pressure to boost profits but without losing market share. That’s virtually impossible. At any given time, some competitors will be more interested in market share.

Overall, competition is your friend and augments regulation.

Publication

Regulations may be followed and competition may be effective. There can still be problems. For instance
That's where publication comes in. The media can investigate and report. Bloggers can bring scrutiny too. Wikipedia is a living repository reminding us of what happened. You can do your part through social media too. Your messages reach the world instantly.

Awareness helps everyone who pays attention make better decisions. You’re still free to make mistakes you later regret but you can avoid them too.

What’s stopping you from buying from a good company? When you do, you punish a bad one at the same time. That’s an ideal win/lose.

Links

Podcast 167


direct download | Internet Archive page | iTunes

PS What do you do if you see misconduct?

November 14, 2010

LESSONS FROM MY FIRST YEAR AS AN ENTREPRENEUR

Taxevity branding by Fritz Lyons
This time last year, I left the corporate world to became an entrepreneur. Scary? Not really. Exciting? Yes.  I wanted to make the switch earlier but was procrastinating. Since I got pushed out after 18 years, I got a nice severance package to cushion the landing.

The transition wasn't very risky because of advance planning. Here's why:
  • Viable business plan (understood the clients and the competitors)
  • Low start-up costs (less than $10,000)
  • Low fixed expenses (business and personal)
The biggest asset is a supportive family since you'll have more challenges than revenue in the beginning.

The Steps

I've devoted my life to life insurance: designing products, helping top advisors with their key clients and harnessing social media to explain the benefits. So switching to selling life insurance wasn't a huge step — though nontraditional for an actuary. I already knew how to do the deep technical work, create effective marketing material, make presentations and network.

If you're lacking essential skills, why not start building them now? Find others who are strong where you're weak. If you can't, perhaps your ideas aren't compelling or you aren't persuasive. The sooner you  find out, the sooner you can improve.

Branding

To start, I focused on building a brand that instils confidence. That's important when you're selling a service. For example, you're at a disadvantage if you use a generic email address (e.g., Gmail or Hotmail) and don't build a website. Here are the basics
  1. Company Name: my wife, Sharmila, created the short, intriguing name TaxevityTM
  2. Design: Fritz Lyons did wonders with the logo, business card and PowerPoint template (see the screenshot at the top of this blog post)
  3. Online presence: Laszlo Elo of thirtyseven.ca developed the PS Network, a cohesive structure that incorporates my blogs, newsletter, websites and Twitter feeds
Once Fritz did the basic branding, I created mock-ups and started introducing Taxevity to others. By now, I'd created PowerPoint presentations to explain my vision. The content and online presence weren't finalized but why work sequentially? That's too slow and delays your revenue opportunities.

I needed a distributor since insurers don't deal directly with advisors (see three keys to getting your claim paid). To my pleasant surprise, PPI Advisory agreed. They are the leaders in the high net-worth market. Their support team includes accountants, lawyers and actuaries. That's ideal.

Clients

A successful business needs clients. Write that down. For safety, my approach uses multiple channels, each with different  characteristics.

Channel 1: Insurance-licensed Advisors

For immediate revenue, I agreed to split cases with selected advisors I'd supported in the past. They had clients and I had know-how. This no-fail model flopped. There's a huge gap between what these advisors would say and do.  Big hat, no cattle.  Maybe you've had the same experience I didn't have the foolproof measure of trust then. Without trust, working with potential competitors is very risky. Your reputation can also suffer since you're judged by the company you keep.

Channel 2: Collaborators

For near-term revenue, I focused on collaborators with complementary services:  accountants, lawyers, investment advisors and employee benefit specialists.  They already have clients for me. As thanks, collaborators get help with their marketing and may get added to the external team section of the Taxevity website. Building relationships takes time but has lead to opportunities I would not otherwise have found. This channel is a key for growth.

Channel 3: Direct

Going direct has been the most successful approach. Who knew? No intermediaries. No compromises. No delays. I can work to my own standards and timeframe. This channel also takes the most work. My most popular service is an Actuarial Insurance Review (currently free). I didn't know there was a demand but the say-do gap in Channel 1 gnaws at clients' peace of mind. As Yogi Berra said, you'll observe lots just by watching. When I saw the need, I offered a solution.

Going direct is also a way to find more clients for my collaborators.

Lessons For You

This has been a year of major learning. What I'm doing works but the results are taking longer than I'd like.  Impatience is part of being an entrepreneur too.

Links


Podcast Episode 92 (6:06)


direct download | Internet Archive page

PS There's plenty you can do to improve whether or not entrepreneurship is in your planning. Start now.

May 2, 2010

BILLIONAIRE SIR TERENCE MATTHEWS ON HOW TO COMPETE WITH INDIA AND CHINA

Sir Terence Matthews 250x176
Foreman says these jobs are going, boys
and they ain’t coming back
--- Bruce Springsteen, My Hometown


While a US engineer earns $70,000, similar talent costs $7,000 in India and $5,000 in China. That’s too big a differential to ignore in today’s ultracompetitive world. IBM alone hires some 3,000 engineers per month in India. This cheaper labour saves companies in countries like Canada about 20% of their IT costs and earns nice returns for the integrators. You won’t be quite as happy if you’re a displaced engineer.

Sir Terence Matthews gave  sobering messages at CALU 2010 today in his presentation ACT or Be Acted Upon. Terry is a low-key Canadian billionaire who does business around the world. He doesn’t golf but is hosting the 2010 Ryder Cup. Of his 80 ventures, he has 75 successes.

He gave a simple prescription for the conundrum of low cost foreign labour.

A Solution

Terry does not advocate anti-competitive measures. With businesses around the globe, he and his clients benefit from lower costs.

Google uses US engineers but remains competitive. How? Because of innovation and being first. Other companies can do the same.

Terry hires entrepreneurial graduates for start-up companies. Since they don’t have spouses or children, they can and do work long hours seven days a week for $25,000 a year. Why? The graduates learn valuable business skills and get partial ownership in the new venture in a year.

Since new companies have trouble getting clients, Terry pairs them with his established companies like Mitel for instant credibility. The clients are approached before the work starts. Rather than using the build-it-and-they-will-come model, Terry prefers to sell first and build second.

There’s hope for the innovative and swift. There’s also hope if you do work that must be done locally. How would you outsource a haircut?

Links


Podcast Episode 65 (coming soon)

(I’ll record the podcast when I’m back in my Toronto studio later this week. I did not lug audio gear to the conference.)

direct download | Internet Archive page

PS More highlights from CALU 2010 to come

May 30, 2009

TIPS TO BULLETPROOF YOUR JOB (INSPIRED BY STEPHEN VISCUSI)

Work is a popularity contest, and the harsh truth is that when jobs are being cut, the guy who keeps his job is the one the boss likes best. --- Stephen Viscusi

You'll find lots of job advice these days. Earlier, we looked at three recommendations from the Harvard Business Review. Today we're looking at Bulletproof Your Job, a new book by Stephen Viscusi. Catchy title. Nice cover. No government funding. And the dust jacket states the four simple rules in eight big, bold words:
  1. be visible
  2. be easy
  3. be useful
  4. be ready
You'll find many good ideas. The table of contents does not show the full list of 50, which is annoying. The book is blunt. Some actions help you get ahead at the expense of others. 

Bulletproof Your Job is current enough to mention LinkedIn and Facebook but not Twitter. The content helps you in any economy but has the most appeal during a downturn. You'll benefit most if you work in a corporate environment. You'll get value in other situations too, including sales.

Rather than repeating points from the book, I'll share thoughts on the four suggestions from my real world experience. 

Be Visible
Q: Why do men prefer beautiful women over brainy women?
A: Because men see better than they think.
--- Unknown
Familiarity is your powerful ally in building relationships. If you can't see your boss regularly due to travel or location, stay visible by phone and email. This is not the same as meeting in person but much better than fading from memory. When you do more than your clients and colleagues expect, they are more likely to mention you to your superiors.

You also want to be on the radar of people outside your company. Create, complete and update your profile on LinkedIn. Associate with people who have the potential to hire you or recommend you to people who can hire you. You want to do this now not when you're looking for a job.

Be Easy

Maybe in some other lifetime you won't fit.
And if you don't fit, you're fit for nothing at all.
--- Joe Jackson
Back in 1984, when I graduated from the University of Western Ontario, the job market stunk even for actuarial students. Of the 17 graduates, only four found jobs. Three of us had the top grades. The fourth had average grades but looked good, was very likable and the only one with a BMW. Over the years, he had difficulty passing the 10 actuarial exams and disappeared. Neither likability nor technical skills are sufficient on their own.

Some workers are a hassle to have around but not enough of a pain to dismiss. During a downsizing, they go first. The displaced are miffed to see others who seem less capable (to them) survive. Attitude and likability matter that much.

After a downsizing, fewer remain. So there's less tolerance for keeping annoying or negative employees. You don't want to travel with someone who keeps asking "are we there yet?" It's easier to get rid of the squeaky wheel than to keep applying oil.

Be Useful

How can I be useful, of what service can I be?
There is something inside me, what can it be?
--- Vincent van Gogh

See how far you get by being useless. Some employees have a strong sense of what their job entails. They rebel when you ask them to do something necessary but outside their job description. Say photocopying, testing software or answering the phone. Ask them to learn something new and they are reluctant.  Ask them to change how they do something and they're reluctant. These people find themselves on the short list when staff reductions are imminent. They don't understand when notified that their services are no longer required. How can they get booted out? After all, they were doing their job.

Be Ready

Most people have the will to win,
few have the will to prepare to win.
--- Bobby Knight
Remember Y2K when the whole world seemed ready to collapse? Did you stock up on cash, bottled water, food and batteries? That's being prepared.

In a work environment, you prepare yourself for emergencies by setting aside savings or having a secured line of credit. You can prepare for opportunities by improving your skills: strengthening your weaknesses and learning totally new things. You demonstrate what you know when you help others

An Easy Start
Here's an easy way to get started: social media. As an experiment, build a following on Twitter. Blogging is even better but takes more work. You can even be anonymous if you're insecure.

If you're willing to use your real name, add value on LinkedIn. Answer questions in your areas of expertise. Join relevant groups. As you practice, you'll have a higher profile, be easier to deal with, more useful to others and better prepared for whatever comes.

Links

April 11, 2009

Mope, Gloat or Move: How Tax Compares by Province (Personal and Corporate)

I got something now to think about.
I'll work all day but not to pay it out.
--- Pete Townshend, Keep on Working

Tax. Tax. Tax. Like the weather, something we talk about but can't do much about. 

How do taxes compare from one province to another? We can find out from timely new report entitled In Search of Tax ExcellenceWhere Provinces Rank in Creating a Tax Climate for Small- and Medium-Business Success.   This research comes from the Canadian Federation of Independent Business (CFIB).

Smaller businesses use about half the country's workforce to produce about half the GDP. They face specific tax worries, worth understanding.

The full report runs 51 pages packs in many details and contains many references for further reading. The analysis considers 65 indicators encompassing the five key areas of tax
  1. premiums and payroll tax
  2. corporate income tax
  3. property and capital tax
  4. personal income tax
  5. sales and excise tax
We'll look at high level results for businesses and individuals. 

Gloat: The Best Province
I'd rather be here than any other place.
--- Pete Townshend, Keep on Working
The best province for smaller businesses is Alberta. That's probably no surprise. You can enlarge the chart below by clicking on it. 




Mope: the worst provinces, Ontario and Quebec, came as a surprise.
"It is alarming that the two biggest provinces, which make up 60 per cent of the total economy, are the weakest links in the provincial tax chain."
--- Catherine Swift, CFIB President
Move: I'm not ready to return to Alberta where I lived from ages two to five. Or to New Brunswick or Saskatchewan. But I'm disappointed as an Ontario resident.

Personal Income Tax
Let's look at how much income tax we pay, provincial and federal combined. In the heat map, green means the lowest tax. British Columbia and Alberta have the lowest taxes, depending on the income. Quebec is at the other extreme. 



Corporate Income Tax
Alberta and Manitoba have the lowest corporate tax, depending on the level of income. The worst provinces are Ontario and Quebec. 



We can't do much about tax levels but our governments can. In tax worries for smaller businesses, you'll see they have been adding jobs --- unlike larger companies. Where would tax savings go? Smaller businesses say they would invest in new equipment, pay down debt, increase employee wages, hire more employees and train employees better. Wouldn't that help the economy?

direct download | Internet Archive page

February 21, 2009

Surviving An Audit: Two Lies and Three Tips

The Two Lies of Auditing
1. Auditor (shaking hands) : I'm here to help.
2. Me (faking a smile): I'm glad to see you.
--- my first encounter with an auditor (1988)

Who wants to get audited? That's not many hands. Getting audited is a hassle. It doesn't matter whether this happens to you personally or to your business. Audit's take time and money. And raise your blood pressure. Much like going through airline security even after removing your shoes and belt.

Then, there's fear of criticism (#2 on Napoleon Hill's list). We're decent, honest people making our way through life as best we can. We don't want to be told we've made mistakes. We're not back in school. We don't want to get graded. We don't want to find that we may have been deceiving ourselves.

There's a bright side, though. We can't fix what we don't know is broken. A fresh look from an outside perspective can help us improve.

Three Tips
I've dealt with three types of auditors over the years --- internal, external, governmental --- and survived. Here are three tips:
  1. Be nice
  2. Be brief
  3. Be clear
The same points work with people in general.

Be Nice
Auditors are people and people are generally nice. They're doing their jobs too. They've got too much to do and too little time. Just like you. Be nice to them. Treat them the way you'd want to be treated. Better still, treat them the way they want to be treated. Best of all, being nice is free. But you may need to smile when you'd rather not.

Be Brief
Some people love talking. That's a problem for time management and audits. You can inadvertently make statements that lead to unnecessary scrutiny.

When we went to the US for Valentine's Day, the customs agent asked if we had any food. Having learned from a prior experience, I said we had snacks. He asked if we had any fruit. My wife, Sharmila, said we had two bananas and three pears. He confiscated the pears (!?!) and let us go. I could have mentioned our pet rabbit (considered food by some) and risked a full vehicle search.

Be Clear
Although we communicate from birth, our messages get misunderstood. Attempting to clarify can make matters worse. Putting your answers in writing helps. This takes more time but that's good because you think more. You can get the replies reviewed before you send them. You save the auditor time and create records for future reference.

A favourable audit gives us confidence by confirming what we hoped all along: we're okay. Until next time.

Links

download

December 14, 2008

Solve Problems Like A Magician: Four Steps from Dai Vernon via David Ben

Magic has universal appeal. I don’t believe in magic in the way that I describe in my books, but I’d love it to be real.
--- J.K. Rowling


How can you make seemingly impossible problems disappear? By solving them. Like a magician.

At a recent conference, David Ben performed some magic --- mainly with cards. He even revealed how he did some of the tricks (what he called "effects"). More importantly, he shared a simple, classic process you can use to solve your problems.

The Four Steps
Dai Vernon, an influential Canadian magician (1894 - 1992), identified four steps for solving problems
  1. define the objective
  2. generate solutions
  3. evaluate the solutions
  4. implement the solution
These "obvious" steps are useful for many purposes. And somewhat dull. Until seen from the perspective of a magician. Let's assume that you are looking at a financial product or service with the help of an advisor.

Define The Objective
In magic, you start by defining the effect you want to create. Your objective may change during this process because you may not know what you really want. You may start with a vague goal and then refine it by digging deeper.

For example, maybe you want to be "wealthy". Drilling down, that may mean "financial independence". That may mean retiring at a specific age. That may mean a specific financial goal. That may lead to plans to reach the target dollar amount.

Generate Solutions
You might call this "brainstorming". Quantity counts. You want lots of ideas. Suspend your negative thinking and open your mind to new ideas. Our preconceived ideas affect the outcomes.
David asked this question: How would you put 36 cubes of sugar into three cups of coffee so there's an odd amount of sugar in each cup?
Think about this. Share your answer in a Comment. I'll post the answer on Monday morning.

Evaluate The Solutions
As a former tax lawyer, David reminded us that pigs get fat but hogs get slaughtered. This means that ideas that technically follow the law must still pass the "smell test". Charitable giving provides a great example. If you get a tax receipt several times larger than your donation, be on your guard.

What is too-good-to-be-true? Sometimes you can't tell. Your advisor helps by screening out flaky ideas. Generally, the simplest solutions work best. Easier to understand. Easier to explain.
The simpler the solution, the more that it will mean.
--- The Strawbs, Lemon Pie
Your experience is your greatest advantage. The same applies for your advisor. Experience isn't always valued, though (see Your Car Mechanic: Paying For Effort or Results?). That's too bad.

Implement The Solution
Detail makes for perfection, but perfection is no detail.
--- Leonardo da Vinci
Like talk, ideas are cheap because supply surpasses demand. Proper implementation is key. Simple ideas are often difficult to implement properly. You wouldn't generally know (or care) what takes place in the background.

David defined magic as the summation of hundreds of apparently inconsequential details. You can probably say the same for craft. This is certainly true for sales, especially for intangibles like financial products or services.

Different Perspectives
You will sweat. David Ben pointed out that you can perspire in front of your audience or in private. Naturally, the best place is while you're practicing in private.

How interesting to get perspectives from a tax lawyer turned magician. The magic behind the magic is a process we can also choose to use.

Links

June 8, 2008

The Pros and Cons of Financial Leveraging

Give me a lever long enough and a fulcrum on which to place it, and I shall move the world.
— Archimedes (220 BC)

Leveraging isn't new. Leveraging isn't complicated.

Leveraging means doing more with less. Doesn't that sound environmentally-friendly?

We leverage time, space and money:
  • time: listening to your iPod or radio while commuting (when not eating or drinking or phoning)
  • space: filling your SUV with passengers and garden supplies on different trips
Yesterday, I saw a BBQ lighter with an LED flashlight. You've seen Swiss army knives. Leveraging is all around us. So why such concern with financial leveraging? When used properly, leverage can be quite advantageous.

What is Financial Leveraging?
Simply put, financial leveraging is borrowing to invest. The most familiar use of leverage is using a mortgage to buy a home. In return for a down payment and ongoing payments, you receive money to buy an asset that would otherwise be too expensive. You hope your home will appreciate in value so that when you sell, you realize a profit over what you bought it for (including interest payments).

This is the principle behind financial leveraging. You gain access to a larger amount of capital and invest to earn a return high enough to make a profit. If your investments perform well, the use of leverage can greatly magnify those returns. This is the appeal.

The Risks

When we pick up one end of the stick, we pick up the other.
Stephen Covey
Just as gains are magnified, so are losses. As well, increases in loan interest rates may also cut into your profits or add to your losses. It is important to enter into any leveraging strategy with these risks in mind, and take steps where possible to lower the risk level. For example, investing in a well diversified portfolio will help guard against losses and enhance returns. Choosing a fixed-rate loan over a variable rate will also protect you against rising rates (but not falling rates).

There are a number of ways you can benefit from leveraging:

  • Investment loans: This is leveraging at its most basic. You use borrowed funds to invest with the hope that returns outpace the interest on the loan. In Canada, you can deduct the interest paid on loans for certain investments, which makes this strategy more appealing, and reduces the effect of interest rates eating into your returns
  • RRSP loans: When you borrow to invest in your RRSP, you get two advantages. First, you get the tax deduction for the larger RRSP contribution. Second, the growth of your investment is tax-sheltered within the RRSP which will enhance your returns.
  • Universal Life Insurance: The tax-advantaged status of Universal Life makes it an excellent vehicle for many leveraging strategies. The cash value in the policy provides the collateral. You can borrow to invest. You can also get tax-free retirement income (see the Insured Retirement Strategy, the #2 strategy).
Is Leveraging for You?

Leveraging strategies range from the basic to the very sophisticated and involve varying degrees of risk. Whether or not you could benefit depends on your financial situation, goals and comfort level with taking on risk. It's definitely not for everybody but nothing is.

Links

May 4, 2008

Live - The Prime Minister and Others

Spotting politicians in Ottawa is like spotting elk in Elk Island National Park. They're there but they're not in plain view. I lived walking distance from Parliament Hill from 1984-1989 but I only saw the Prime Minister on public events like Canada Day.

As a member of the Conference for Advanced Life Underwriting (CALU), I see politicians and senior government officials regularly now. Our annual conference took place in Ottawa this week (the reason I stayed in a suite for the handicapped). We were addressed (in order) by
  • Deputy Opposition Leader Michael Ignatieff
  • Governor of the Bank of Canada Mark Carney
  • Prime Minister Stephen Harper
  • Finance Minister Jim Flaherty
Here are some of their thoughts.

Michael Ignatieff
On Monday morning, Ignatieff spoke without prepared notes and answered questions. He talked about the role of the federal government. By reducing taxes, the Conservatives were making the federal government weaker, which makes the provinces stronger. Cutting GST by 2% reduces tax revenue by $65 billion over 5 years, which means less money for infrastructure and other projects.

The Liberals feel that Canada can't survive without a strong federal government. Inertia makes north/south relations with the Americans easy. West/East connections among the provinces take effort. He called Canada an act of imagination. It's easier for Atlantic provinces to send electricity to the US than west to Ontario. Since children are our future, they want more money spent on childcare and teaching young children.

Ignatieff wants the same level of healthcare regardless of province or urban density (city vs rural). Since healthcare costs spiral (consuming 51% of Ontario's budget already), he wants to focus on prevention. This means better food (e.g., better labeling) and more exercise. He was open to partnerships with the private sector.

Mark Carney
The Governor of the Bank of Canada spoke over lunch from prepared notes and then took questions. He flew in from a morning meeting with bankers in Toronto.

Canada's growth rate of 3.25% for 15 years is the best in the G7. Commodities have helped. Our jobless rate is the lowest in 33 years. In Alberta, 10% of current residents lived in another province five years ago.

Not all is rosy. Our aging population is growing at the second fastest rate in the G7. Our productivity is too low: 1% less than the US for the last 10 years. Globalization will determine our future.

The Bank of Canada focuses on maintaining a low, stable, predictable rate of inflation. This lowers the cost of capital. The target is 2%. We don't always gauge inflation well. Did you know that food prices dropped 10% last year? We can thank our strong dollar and new "big box" stores.

Two Pieces of Advice
Carney received two pieces of advice 20 years ago
  1. In banking, it's never too soon to panic.
  2. If it doesn't make sense, it doesn't make sense. [e.g., stay away if disclosure is poor as it was for Asset-Based Commercial Paper]
When asked about the rising prices for white rice ($230 to $1,000 to ??? per ton), Carney identified three factors
  • speculation
  • low supplies
  • increasing demands, as people in poorer countries start eating more
Stephen Harper
The Prime Minister spoke in the afternoon from notes and did not take questions. He knew what Ignatieff said and joked that those who felt GST was a "good tax" could continue paying a higher rate. His focus is lower tax, controlled spending and debt reduction ($37 billion paid off during his term). He would rather strengthen individuals through tax relief than strengthen the federal government.

Canada is in the best position in the G7 but we are not an island protected against the US subprime problems. Canada is on track to have the lowest corporate income tax rates in the G7 by 2012 (but Ontario has not been supportive). Money is being spent on infrastructure and education.

Tax-Free Savings Account
Harper called the Tax-Free Savings Account the centerpoint of the 2008 budget, the single most important new savings vehicle since the introduction of RRSPs 50 years ago (see The Original and Overlooked Tax-Free Savings Account). Savings are exempt from taxation forever without penalty. The tax savings give a powerful incentive to create a national pool of investment capital. In contrast, the US has been encouraging debt. Here we are aiming far, aiming high.

Jim Flaherty
On Tuesday morning, Jim Flaherty spoke. His three budgets have all passed. A minority government hasn't had this success since the 1960s. When he first addressed the conference in 2006, he spoke of optimism. In 2008, we're being affected by world events and the US slowdown. We are not an island. Here is our situation:
  • strong Canadian dollar
  • high energy prices
  • aging population
  • shortage of skilled workers, especially in Western Canada
Even so, we continue to have the greatest fiscal strength in the G7. The value of our timber reserves has doubled in a decade to $1 trillion.

Even Flaherty's children ask why reducing public debt matters. His reply? Lower pubic debt reduces interest rates, helps us weather economic slowdowns and reduces intergenerational inequity. Our debt has been reduced by $1,570 per Canadian, which means savings in interest payments of $2 billion in 2009-2010.

Charitable giving has increased since the elimination of capital gains tax on donations of shares. Flaherty felt that Canadians should decide for themselves which charities they want to support.

In Canada, the subprime mortgages are less than 3% of the mortgage market. However, Flaherty felt we need one common securities regulator. We have 13 for a population of 33 million.

Tax-Free Savings Account
Like Harper, Flaherty talked about the significance of the TFSA, which is similar to programs in the UK and US. He reminded us that there are no restrictions on the reasons for savings, no federal clawbacks. Young people benefit the most. Over time, 90% of Canadians will pay no tax on their savings. Already, 20,000 Canadians have used an online calculator to see their tax savings.

In wrapping up, Flaherty said, "I have gone on almost as long as it seems".

Summary
Each speaker spoke well and radiated confidence. Last year, Stéphane Dion --- in his only appearance --- did not. I'm looking forward to next year.

Links

April 21, 2008

The Problem of "Trapped" Retained Earnings

The government encourages small business (technically Canadian-Controlled Private Corporations or CCPCs) through favourable taxation. Let's see the effects in Alberta, the province with the lowest combined federal and provincial tax rates. Active business income up to the Small Business Limit (generally $400,000) is taxed at 14% and the balance at 29.5%. These rates are attractive compared to the 39% marginal tax rate on personal income.

All isn't rosy. Governments discourage small business from generating passive investment income with a hefty tax rate of 44.7%. And that's in low-taxed Alberta.

What Do Business Owners Do?
Typically, small business owners and incorporated professionals like doctors pay tax on income up to the Small Business Limit and retain these after-tax earnings in the corporation (e.g., $400,000 less 14% leaves $344,000 retained). Prior to eligible dividends, income above the Small Business Limit was generally paid out as a bonus (tax deductible to the business and taxable to the recipient). Now accountants often recommend that tax be paid and the after-tax earnings be retained unless the owner wants to spend the money.

A successful small business can easily have hundreds of thousands of dollars in retained earnings "trapped" inside the corporation to avoid additional taxation. This is not what the owners want.

Uses of Retained Earnings
Retained earnings can be used in three ways
  1. reinvested to grow the business (which results in more taxable income)
  2. spent (goes to owner via dividends from after-tax income, effectively taxed at the top marginal tax rate)
  3. saved in the corporation (and investment income taxed at rates higher than the top personal marginal tax rate)
Saved Retained Earnings
What tax-effective strategies deal with saved retained earnings? They can be invested in dividend paying shares of some Canadian companies since the dividends are received tax-free (and can be used to buy more of the same). This builds more retained earnings in the corporation, though.

Another solution is to transfer the retained earnings into universal life insurance for
Tax-Free Access
If the owner wants income in the future, the corporation can use the cash value as collateral for tax-free bank loans and distribute the proceeds to the owner as shareholder dividends. Since the collateral is so secure (an insurance contract backed by a multi-billion dollar insurance company), there are generally no requirements to pay the loan interest on an ongoing basis. Instead, the loan and the accumulated interest can be paid with the tax-free death benefit.

Links

April 6, 2008

THREE REASONS THE RICH GET RICHER

The Real Estate and Wealth Expo returned to Toronto last Saturday. I bought a VIP ticket last year (see Too Good To Be True and Secrets To Billionaire Success) but couldn't stomach the onslaught of unrelenting sales pitches and stayed away. Maybe others couldn't either. Last year's event ran two days with Tony Robbins headlining Saturday and Donald Trump on Sunday. This year the event was only on Saturday with a prerecorded Trump as the featured guest.

The general theme is that you can get rich quick using turnkey systems. You don't need any money ... as long as you pay a special low, low, chance in a lifetime price --- roughly $1,000 --- to find out how. You can't really fail (but if you do, it's your fault). Reward without risk. Who can turn that down?

The wealthy can. Maybe that's why they get wealthier. Which annoys those who aren't in the same category. Back in high school, I thought the wealthy got too many tax breaks, which was unfair and even un-Canadian. Make the rich pay their fair share! Increase the minimum wage! Have more unions! Vote NDP! Such was the passion of youth in the digital days of black/white, right/wrong.
And I'll give my consentTo any governmentThat does not deny a man a living wage--- Billy Bragg, Between The Wars
Clucking or Soaring?
Back in 1992, a Brian Tracy course (The Phoenix Seminar: Achieving Personal Excellence) taught a new truth: you can soar with the eagles or cluck with the turkeys. That was the right message at the right time. I resolved to spend more time with the eagles. The turkeys resent your transformation but your new peer group welcomes you. There's always room at the top to enjoy the cleaner air, extra sunshine (but wear sunblock...) and breathtaking view.

Three Reasons
So why do the wealthy get wealthier? I've observed three reasons:
  1. Competitive advantage: they become the best in the world (clients define "best" and "world")
  2. More options: they consult with specialists (who they pay for results, not effort) as they move along their Financial TRAIL
  3. Tax strategies: they minimize tax to preserve and grow their wealth
Momentum compounds like investment returns. Wealthy begets wealthier. An upward spiral. Without get-rich-quick schemes.

Links

March 16, 2008

The Original and Overlooked Tax-Free Savings Account

The Tax-Free Savings Account will provide Canadians with a powerful incentive to save. This flexible, registered, general purpose account will allow Canadians to watch their savings grow tax-free. It is the first account of its kind in Canadian history. --- Jim Flaherty, Finance Minister

The government is once again using tax incentives to encourage Canadians to save. This time with after-tax dollars in the new Tax-Free Savings Account (TFSA). That's terrific.

What if you want to go beyond the restrictions of another registered plan? Let's dive in and see what the wealthy already do.

The Good News
This [the Tax-Free Savings Account] is the single most important personal savings vehicle since the introduction of Registered Retirement Saving Plans in the 1950s." --- Jim Flaherty, Finance Minister
As you probably know, the TFSA provides
  • tax-free growth
  • tax-free withdrawals
  • withdrawals at anytime
  • permanent contribution room (can use unused capacity in the future and amounts withdrawn can be re-contributed later)
The Drawbacks
There are drawbacks
  • maximum annual contribution of $5,000 (when growth is tax-free you want to invest as much as possible as soon as possible)
  • no relief for small business owners or incorporated professionals for the onerous tax on passive investment income (reduced on Jan 1, 2008 from 49.8% to 48.7% in Ontario. Lowest in Alberta but still 44.7%.)
  • not available until 2009
These drawbacks hurt Canadians who have wealth or are on the road to wealth. Fortunately, they can continue to use the original --- often overlooked --- Tax-Free Savings Account, cash value life insurance.

Going Beyond The TFSA
With universal life insurance, you get
  • unlimited contribution room (based on the death benefit you choose)
  • tax-free growth (until withdrawn, but there's an alternative to withdrawals)
  • tax-free income (by assigning the cash value to a bank for tax-free loans which the tax-free death benefit repays)
  • consistent treatment for individuals, small businesses and incorporated professionals
  • nonregistered
The accountant-approved tax planning I see often has annual investments for 3-5 years of $50,000 to $500,000 --- well beyond the scope of the TFSA.

Links

January 20, 2008

Great Customer Service from Rogers

Readers know that I rarely mention company names because they aren't relevant. Today's an exception.

When travelling, Internet access can be intermittent or expensive. When in Canada, I take mobile broadband with me. I use WiMAX --- like long range WiFi --- in the form of Rogers Portable Internet, which provides access in selected cities (see my review). You need a special modem and a wall outlet, which isn't too onerous.

While packing for a trip to a venue without Internet access, I found that my modem wasn't working. Normally the five lights on the top flash and show the signal strength. All my lights were a solid green but there was no signal.

I called Rogers tech support. After a few minutes, a technician concluded that the modem was bad. Luckily, I had three days left on my one year warranty. He'd send a replacement but delivery would take 3-5 business days. I needed a replacement that day.

I had an idea. Could I exchange the modem at the Rogers store where I bought it? The support rep thought so. As a courtesy, he looked up the phone number for me and waited while I confirmed that the store had modems in stock. He also wrote up a problem report so that the store would have proof that an exchange was required.

Minutes Later
Minutes later, I went to the store and was told that they did not exchange modems regardless of what tech support thought. I asked if they could make an exception. No luck. I left disappointed. What could I do?

Asking For Help
Once home, I phoned Rogers Customer Service and explained my dilemma. The representative phoned the store and was told that they only made exchanges during the first 30 days. During months 2-12, defects were the manufacturer's problem. She didn't have any authority over them. I was ready to give up hope but she had an idea. She'd give me a $100 credit for the price of a new modem, I'd buy another one and call tech support to activate it. What a terrific solution!

There And Back Again
Why won't pesky customers just stay out? That's probably what the store thought when I returned. I explained that I wanted to buy a new modem and why. They were surprised. They accidentally tacked on $30 for a starter kit which I clearly didn't need. When I noticed, they removed that item.

When I got home, I saw that I'd been tricked. They'd given me a used modem. However, it worked and I didn't want to return to the store again. I just wanted something that worked.

Lessons Learned
Customer service depends on who's helping you. Yes, everyone was polite. However, some reps follow rules strictly --- maybe they think they have no choice? Others are more creative. We can each deal with the same company and have different experiences. Or we can have different experiences with one company at different times. Customer service isn't consistent anywhere.

The hotel was nice and I'd stayed there before. However, they put me on the second floor beside the ice machine in a room overlooking a loading dock. While checking out, the front desk asked how my stay was. Fine, I replied. After all, my mobile broadband worked beautifully.

Links